I have had mixed experiences with these people. I can't really get an explaination on why things are done they way they do it.

1930SportCoupe,

Sorry to hear about your "30% not what you like" at The Filling Station. I've always been very pleased when dealing with them. The one time that didn't seem so good got straightened out to my completele satisfaction when I phoned them and discussed the matter.

Bill.

I have done business with the filling station for years and as now, This Is the first time I have heard anything wrong with the service they give their customers. Steve Kassis the owner runs a great chevrolet business and I think that a phone call to him personally about whatever problems you have had, That Steve would handle the sitsuation Imediately, And hopefully clear up any problems you have had with his company. Good Luck

I have also done business with the Filling Station for several years and have found their customer service to be excellent.As with any company dealing with a lot of items that are reproduction(sometimes offshore) not all items may be exactly what we expect. I have returned items and have never had a problem -they even credited the freight and did not charge a handling fee.I agree with the above post that a phone call will clear up any problems.

If you can find a better company to deal with please let me know. I have purchased parts from the Filling Station for over 20 years. Steve and Jerry Kassis, owners, will try their best to make sure you are satisfied. As stated in prior post expectations are not always met. When that happens calling and talking to whom ever answers the phone will nearly always resolve the issue if not ask to talk to Steve or Jerry. Actually they hope that people with problems bring them to their attention. That way they can make the changes necessary to eliminate the problem in the future.

I recently replaced the spring and shackle bushings in a '28 Chevy chassis. Bought a set of bushings and pin bolts from the Filling Station. When I tried to install the bushings in the frame horns they did not fit. Called and talked to Steve. He had been selling the bushing kits for many many years without a complaint. Neither of us could understand why no one complained before. I found the bushings needed at a bearing supplier and informed both the Filling Station and Gary Wallace (who even though he owns a '28 did not know of the difference in the spring and frame horn bushings. Guess he never had to change his.) They now have the correct bushings available. Just one story of how a complaint helped to get things right.

when it comes to parts for our two old chevys(29 and 31), i rank the filling station in same catagory as Corvette Central and Paragon for the old corvettes and Fusick for the old oldsmobiles and Chevys of the 40's for our old Woddie. never had a problem with their parts. mike

I do not believe for one second that the Filling Station Is getting worse and worse. Maybe you should talk to Steve Instead of your wife and Iron things out. I do not believe that This chat site Is a place to undermine someone and their business for a small Incident that may or maybe not happened. Steve at the filling station will bend over backwards If there Is something that the customer has a problem with, If there Is one.
You are barking up the wrong tree If you think the filling station Is getting worse and worse. My two cents worth about cutting a company down about one problem.

It would be interesting to hear Steve's version of this incident

I just emailed steve and told him to get on the chat site and read the postings about the filling station.

I just telephoned Gary Wallace who is listed on the internet. I thought he might have a front apron for the 31 but no he does not.
Said he has more business than he can handle. Started out as a hobby.
Very social type of guy!

I ordered a couple things off the web site on Friday and on Saturday I got a call from Jerry to tell me there was a problem with my credit card # We got it straightened out and would be shipped out Monday I have always had great service from them!!

Hello All,
Steve from The Filling Station here. As usual, there are two sides to the story.....here's mine. A few months ago, this customer had a problem with one of our suppliers over a damaged package sent directly from that supplier to him. Our supplier was rude to him on the phone, so, of course, we are the bad guy. We never even billed this gentleman for that order.

He has placed a few orders online since that time, using a debit card. Saturday, while I was not in the office, he called to cancel an order he placed online. He was confused as to the process we use for authorizing credit/debit cards. He sent an email expressing his concern and asking that someone explain it to him. On Monday, I emailed and called him, asking that he call me back. He called me back and I spent about 15 minutes on the phone with him explaining our system to him. When we hung up, I felt I had completely satisfied his concerns. I assured him I would process a refund for the charges that went through on Saturday. I credited him back immediately after our phone conversation.

Later that day his wife called, with a definite attitude, asking about the refund. I told her that I had processed the refund several hours back. I asked her if she had talked to her husband because I had explained everything to him already. I, again, assured her that the refund was processed and we finished our conversation and I thought that was the end of it. Until today, a few hours ago, when she called back again.

This time with a much larger attitude. This time she demanded to know why the credit had not shown up in her account yet. I tried to explain that I had processed the credit yesterday and electronic credits are not always posted immediately. Once we have processed a credit, it is out of our hands. Our bank and their bank both take time to process - it doesn't happen immediately. She didn't like my explanation of the process. Her next comments were tantamount to calling me a liar and that she would check her account the next day and if the credit wasn't there, she was going to take action.

We have been in business 26 years and have served over 40,000 customers worldwide. We don't stay in business that long by cheating our customers. I don't need anyone calling me a liar and I wasn't getting through to her, so I hung up.

If her husband had just called, I could have sent him a fax showing the credit to their account, posted on November 28th. Apparently he was too busy writing in this column. The sad thing is that this is all over a charge of $57.00.

Thank you to all those that wrote positive comments in this thread. I really appreciate your support.
Steve

Steve,
I've only been buying from The Filling Station for the past year and a half (and many orders), and have been consistently pleased with the quality of products and speed of delivery. When I have called about an order, I have always been treated with respect and professionalism. Keep up the good work!

I have been doing business with Filing Station for years and never had a problem with there service or parts. Steve and his staff has always been helpful and at times has giving me helpful tips making my projects flow smoothly. Making sure I am ordering the correct parts.

Have purchased numerous items from the Filling Station. They have always been responsive and professional in all my interactions. Items received quickly, good quality, and reasonably priced.

Steve, Thanks for coming on and explaining what happened. You and your company have been a top notch company for years and I hope everyone will understand the situation and go on from here.

perhaps 30 sport coupe and his wife would be happier selling the bowtie and buying an old blue oval.mike

Like everyone else I have been buying from the filling station for a long time and have never had any problems. I have talked to both Steve and Jerry when I have had problems. They have always helped me. I have told a lot of people to deal with them for quality parts.
Bob Sorci

Are they on the New York or American Stock Exchange? I want to buy SOME not FROM the filling station.

I'm sure I'll make a ton of money.

Presumably JG is "complimenting" The FS. But, once again we see that making a living being a comedian is a tough row to hoe!!

Steve,

The wife part of the story reminds me of the old line about 'somebody pis*ing in somebody else's ear.'

Seem like the guy should be up to handling his own biz, rather than sicking the wife on you!

I tried to hide behind my mother's apron once when I was a kid. She swacked me up along side the ear and said get out there and take care of it yourself. Your "customer" apparently never had that experience!!

Anyway, ole buddy, thanks for the explanation. Even tho it's quite obvious from all the "testimonails" that you're basically preaching to the choir.

It's nice to know you check up on this place, even tho you don't have much time to 'post.'

Keep up the good work!!!!

"We" all love The Filling Station!!!

Bill.

Bill lets clean it up!

A little rancid on that last post. I just realized you were reaching for the visual.

Thanks John!

I always look forward to your advice!!

:rolleyes: :rolleyes:

Bill.

I have never had to call the FS about an order because I have never had a problem with any of my orders.